USA Bus Lines

How can I get my revenge at Greyhound bus lines?

The last time I travelled, I bought a round trip ticket to visit a friend for the day. The departing bus was 45 minutes late. The return bus was an hour late, and the driver let a bunch of people (who didn't even have tickets) board, and there wasn't a single seat lest for me and 5 other people who also had tickets. The driver said he had no idea when or if another bus would come. An hour later a bus comes, and the driver doesn't let anyone on. Eventually my friend has to drive down to the bus station, pick me up and drive me 90 minutes home himself. Whenever I try to get a refund, I'm told to talk to a manger who usually isn't there- eventually I find someone in charge and he flat out refuses to give me a refund- and if I had a problem with that, he'd have me removed from the station and/or charged with trespassing! In the past 4 years I've probably taken 30 trips with Greyhound, and each bus has been late- and not just a little late. O.K. I'm lying- one bus started to leave early because the driver figured no one else was coming- luckily I chased him down. Once a driver just didn't show up for work and no one bothered to replace him- I couldn't make it to my destination, but still had to pay for my hotel because I couldn't cancel with 24 hours notice. I tried to take the next scheduled bus and booked another hotel in a different town- the bus didn't show up, and I have to cancel another hotel that I still have to pay for! I've been stuck in depots for 12 hours while the staff kept assuring me and everybody else that our bus was coming 'any minute now'. I've been stuck outside a closed station for 10 hours in the middle of Winter waiting for buses that never came- I found a number for their dispatch once and got yelled at because it was supposed to be a private number- and no, no one did squat to help me. They even lost my guitar, and when I filed a claim, they told me musical instruments are no insured- even when the driver said I couldn't carry it with me! Well believe me, this is just the tip of the iceberg. I could fill a book with all the Greyhound horror stories I've suffered- but I think you get the picture. So dear readers, what is a good (and legal) way to get back at this heartless monopoly that has destroyed so many of my budget attempts at vacations? This is mainly Greyhound in Canada, though I have no shortage of horror stories from the U.S.! Most of the time I'm travelling through the interior of B.C.- Kelowna, Revelstoke, Kamloops etc. I could not find any other bus service on these routes. There is a hop on/hop off company but it is too expensive and doesn't go when/where I need to go. Paranoid? Look dude, every thing I wrote happened. I exaggerated nothing- in fact this is just a small sample of my Greyhound nightmares. Passengers without tickets are allowed at stops where there is no depot or it is closed- and there are a lot of those!

Public Comments

1. Get a car...they won't be getting any more of your money... But seriously, are you paying for these with cash, check or credit card? If you are using a credit card, you can really leverage them for poor service with a chargeback.
2. Sorry but I have wide experience of using Greyhound and I've never known an instance of any person without a ticket being allowed on the bus. All passengers need to possess and to show tickets. Having taken several trips by Greyhound from Toronto, I rather think you have a paranoia about Greyhound buses, and you really should buy yourself a car.
3. boycot them also remember they also own bolt bus as well there are others in some cases like megabus.. jefferson line also you never menatioon if you were taking greyhound of Cannda or greyhound in the us
4. Bus ticket- $80 Candy from a vending machine- $2 Getting harassed by a homeless guy while waiting for my connecting bus- Priceless
5. 1. You obviously dislike their service, "4 years I've probably taken 30 trips with Greyhound, and each bus has been late" yet you keep giving them your money. Then you come to the Internet to complain about it. Whose fault? 2. This rant makes you sound like a hothead. I bet that's why the manager kicked you out. You need to present your complaints in a reasonable, respectful manner. This means not going into useless details and just sticking to the important stuff. 3. Greyhound is not a monopoly. There's Trailways, Bolt, Megabus, plus rideshares on Craigslist. Maybe it's time to look for alternatives. 4. If you paid for services and didn't receive them, do a chargeback on your credit card, or file a suit in small claims court.
6. If you really hate them so much, then why do you keep using them? There are other cheap forms of travel. In the Northeast there are several other bus services, and then there is Amtrak as well.
7. Complain about them on Ripoff Report. Sometimes you can get a lawyer, but if not , you can "embarrass" the company into giving you some kind of compensation. http://www.ripoffreport.com
8. The honest answer is, just avoid using Greyhound, they are indeed a terrible company in many regards. What many people do not know is, there are many other bus companies which provide intercity bus transportation throughout the country, but just aren't as well advertised or well known. Some of the biggest ones are Jefferson lines, Lakefront Lines, Coach USA, Megabus, Several Trailways affiliates such as Burlington Trailways, Rimrock Trailways, and Capitol Trailways just to name a few. Not to mention Amtrak trains! So in short, do more research and stay away from Greyhound! Best of luck!
9. Stop taking them, tell everyone you know NOT to use their bus services.